Returns & Exchanges
At Morueats, we strive to provide the freshest gourmet food products; however, due to the perishable nature of our items, we offer a dedicated resolution process for any quality issues or shipping damages. If your order does not meet our high standards, please contact us within 24 hours of delivery to initiate a refund or replacement.
Document the Issue
Take clear photos of the damaged or incorrect item, including the original packaging and the shipping label, to help us process your claim quickly.
Contact Support
Email our customer care team at support@morueats.com with your order number and the photos attached within one day of receiving your package.
Evaluation
Our quality assurance team will review your request within 48 business hours to determine eligibility for a refund or a complimentary replacement.
Resolution
Once approved, we will issue a credit to your original payment method or dispatch a new shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing